Shipping Policy

At JEAN NOGUEIRA, we aim to process and deliver your order as quickly, securely, and reliably as possible.

JEAN NOGUEIRA is operated by Jean Nogueira.

This Shipping Policy does not affect your statutory consumer rights.

Shipping Destinations

JEAN NOGUEIRA ships to selected destinations displayed as available at checkout.

Available shipping destinations may vary depending on your delivery address, product availability, carrier coverage, and the shipping options available during checkout.

If a destination is not available at checkout, we are currently unable to ship orders to that location.

Order Processing Time

Orders are usually processed within 0 to 2 business days after the order is successfully placed and payment has been confirmed.

Orders placed before 11:00 PM, Madrid time, may begin processing on the same business day. Orders placed after this cut-off time may begin processing on the following business day.

Business days generally exclude weekends, public holidays, and exceptional closure periods.

During promotional periods, high-demand seasons, carrier disruptions, or circumstances outside our reasonable control, processing times may be extended.

Delivery Time

Once your order has been processed and shipped, the estimated transit time is 1 to 7 business days, depending on the destination and carrier.

The total estimated delivery time, including processing and transit, is approximately 1 to 9 business days.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

Delivery times may vary depending on:

• Delivery destination;
• Selected carrier or shipping service;
• Local delivery conditions;
• Public holidays;
• Customs procedures;
• Incorrect or incomplete delivery information;
• Weather events, strikes, or circumstances outside our reasonable control.

Where required by applicable law, orders will be delivered within the applicable legal delivery timeframe unless a different timeframe has been agreed with you.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Where free shipping is available, the applicable conditions will be displayed on our website or during checkout.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT, handling fees, or other local charges may apply depending on your delivery destination and applicable regulations.

Where these charges are included or collected at checkout, this will be displayed before the order is completed.

Where customs duties, import taxes, or local charges are not included at checkout, they may be charged directly by customs authorities, carriers, or local delivery providers.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also affect delivery times.

Tracking Information

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number and, where available, a link to follow your delivery.

Tracking information may take some time to become available after the package has been handed to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

JEAN NOGUEIRA is not responsible for failed deliveries, delays, returned packages, or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible:

Email: 30usuulgr@gmail.com
Phone: +34 910 687 999

We cannot guarantee that an address can be changed once an order has been processed, packed, or shipped.

Failed, Refused, or Unclaimed Deliveries

If a package is returned because it was refused, unclaimed, or because an incorrect or incomplete address was provided, we will contact you to arrange the next steps.

Additional shipping charges may apply if the package needs to be shipped again.

Any applicable refund will be handled in accordance with our Refund and Return Policy and applicable consumer protection laws.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us:

Email: 30usuulgr@gmail.com
Phone: +34 910 687 999

Please include your order number and, where applicable, photographs of the package and product.

We will review the issue and contact the carrier where necessary to help resolve the matter in accordance with our policies and applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: 30usuulgr@gmail.com
Phone: +34 910 687 999

We cannot guarantee that changes or cancellations can be made once an order has been processed, packed, or shipped.

Your applicable rights to cancel, return, or request a refund remain subject to our Refund and Return Policy and applicable consumer protection laws.

Contact Us

For questions about shipping, tracking, or delivery, please contact us:

JEAN NOGUEIRA
Operated by: Jean Nogueira
Registered Business Address: Calle de Juan Bravo 48, 28006 Madrid, Madrid, Spain
Email: 30usuulgr@gmail.com
Phone: +34 910 687 999